Privacy Policy
This Privacy Policy describes how Alpha Performance Group (“the Company”) collects information about you when you use our mobile applications (alpha Sender app and alpha Track app), websites and other online products and services (collectively, the “Services”) and through other interactions and communications you might have with us.
1. Collection of Information
As the party uses services of the Company, the Company may collect personal data and any other data from the party in accordance of the followings;
1.1 Personal Data
The Company only collects the data you provide in accordance to your consent when you use our Services, including when you register to create an account, or modify, request us to pickup, contact customer support or otherwise communicate with us. This may include: name, email, phone number, postal address, bank details, payment method, business information, your customer name, address and phone number, delivery notes and other information you choose to provide. As the party registers via Facebook or Google, the Company shall collect personal data from the public data in the Facebook account which may contain personal data received from such connection. In case of the user willingly grants the personal data in order to continue on registration, the Company shall be entitled to access and detain such data in accordance with the Privacy Policy. Moreover, the Company shall be entitled to transfer such personal data to other relevant persons of the Company’s services in accordance with the disclosure condition of that given data.
1.2 Non-Personal Data
Unidentified personal data: as the party uses the services of the Company, the Company shall collect the unidentified personal data which is a non-personal data. Such data consists of IP address, the type of internet browser, other qualifications of the party’s equipment, software of the party, domain name of the internet provider, the party’s approximate address and service history, and unidentifiable personal data in general. The data is obtained by technological method and is unidentifiable. In addition, the Company may collect unidentifiable personal data from other persons apart from the party (consisting the previous mentioned data types). This additional unidentifiable personal data from other persons apart from the party may be compiled with other data detained by the Company.
Personal data in general: the Company puts dramatic efforts to understand and develop services for the users. The Company regularly explores the interests and behaviours of the users by relying on personal data and other data obtained by the Company. This exploration shall be complied and generally analysed without identification of persons and the data is thus not personal in accordance with the Privacy Policy.
Important Information About Platform Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Company app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Company app seeks before you first use the app, and your use of the app constitutes your consent.
2. Use of Information
The Company shall use the information we collect in accordance with the Privacy Policy for the following objectives;
  • Provide, improve and develop our Services, including, for example, to pick up your delivery and deliver to your customers, develop new features, provide customer support to the Company and send updates and administrative messages;
  • Send or facilitate communications between you and our courier such as estimated time of arrival (ETAs), mobile number.
  • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
  • For business reasons: the Company has rights to process personal data of the party for business reasons in order to improve content and details of services for better understanding of its users, to improve services, to restrain and identify the offenses, to enforce terms and conditions of the services, to perform user account management, and for preparation altogether with general management of services and business management of the Company.
  • For marketing: the Company shall be entitled to unlimitedly process personal and nonpersonal data with the purpose to provide the party with Services information or any other information which the party may be interested in and to develop and produce advertisement media, marketing media, arrangement of the media for the party, communicating content and advertisement which the Company considered relevant to the party both in the time of service and non-service. That is, the users should acknowledge that the Company may use the obtained or compiled personal data of the service user (including those from registration) in accordance with the Privacy Policy and the foresaid methods. In case of necessity to process personal data of the party in contrast to the Privacy Policy, the party shall be notified beforehand or at the time of personal data collection, otherwise the Company shall ask for permission of the party after the personal data collection and before the process of such data.
3. Sharing of Information
The Company may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
Through Our Services
We may share your information:
  • With couriers to enable them to provide the Services you requested. For example, we share your name, drop-off locations and mobile number;
  • With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of the Company or others;
  • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
  • Agency, adviser and other related persons: as any other business, the Company occasionally needs to outsource other companies to carry out certain procession of the Company, for example; mailing, sale of goods, data base security, and payment management. As other companies represent the Company, the Company may reveal data including personal data to the outsourced companies for proper performance.
  • Facebook or any other connection with other persons: the party is able to connect his/her Company’s account with any other account the party owns, for example; Facebook. The Company shall compile, disclose, transfer, and collect the data of the party which is relevant to other companies according to the Privacy Policy. For example, in case the party has Facebook account, the Company shall collect the Facebook ID, forename and last name of the account, e-mail address, location, friend list, and profile picture. Then the Company shall apply such data on connection of Facebook account of the party to perform the service system of the Company, for example; to contact friends of the party on Facebook.
4. Social Sharing Features
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
5. Analytics and Advertising Services Provided by Others
We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly. However, you will still be able to use our Services.
Account Information
You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at . Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
Access Rights
The Company will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
Location Information
The Company request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect your trip location information from a Driver's device nor our ability to derive approximate location from your IP address.
6. Contact Information
The Company may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.
Promotional Communications
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
Changes to the Statement
The Company may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Statement, please contact us at .