Agreement for Using Alpha sender
1. Sender must booking to Alpha by ALPHA SENDER APP Application.
Sender have to book before 18:00 and allow for lead time to pickup at
least 2 hrs.
1.1 In case of using the sameday service, the customer must reserve 1
day before receiving the package.
2. Sender can use COD service through any of 3 manners (please choose
only 1)
2.1 Write on Box and use Sender App to book Alpha
2.2 Through Booking FILE upload on Alpha CRM website (Desktop)
2.3 API integration
3. Sender shall write sender address on the top left and write
receiver address include phone number on the bottom right in front of
the box.
4. For COD to collect, Sender must write the letters “COD XXXX” ; XXXX
is the baht amount of cod, using BLUE Magic Pen, Size Front is 1-1.5
inch per alphabet, if COD amount more than one thousand must put comma
(,) (eg. 1,000 THB) and type Arabic numerals only.
5. Sender shall note the following
5.1 Do NOT Write with pencil or pen thin line.
5.2 Do NOT Write over Receiver and Sender addresses
5.3 Do NOT Write on the bottom / side of the box.
5.4 Do NOT Write text and alphabet not clear.
5.5 Do NOT write in thai words or english words for BAHT amount – only
arabic numerals
6. If sender uses BOOKING FILE Upload or API Integration (see above
#2) , Sender shall label clearly COD amount on each box as well. If
there is a difference, Alpha shall take the COD amount reflected on
API integration/ Excel Upload to be the correct one.
Service fee for Post pay
| Payment Type | Payment Fee | Minimum Charge (THB) | Maximum Value (THB) |
|---|---|---|---|
| COD | 2.00% | 25 | 10,000 |
WORK PROCESS
1. Alpha shall pick up packages from Sender on D day and return back
to Alpha Sort center. (if products are not storage with Alpha)
2. Alpha shall deliver the goods, collect COD and remit this by 1
working day (bank kasikorn) bank other 2 working days
3. Alpha shall provide a written report to Sender on a daily working
basis by 2200h on same day after delivery.
4. This report shall include
- Status Update of Deliveries on same day as well as
- Cash Remitted for deliveries done on previous day.
5. Sender shall verify on daily working basis this report and revert
with discrepancy if there is any within 24 hours of receipt of written
report.
6. Report shall be deemed accepted and monies transferred acknowledged
if no reply is received within 24 hours of report. Sender agrees
without qualification that no claims from Sender shall be made after
24 hours from written report sent.
7. After notification of the delivery status is complete, customers
can track the product or protest within 15 days only. After that, the
company reserves the right to track the product.
Agreement to use Alpha send Thailand Post service
1. Every parcel that sender want to use Alpha send Thai Post service.
Sender have to key in data in Sender Application. Consist of
- Receiver name
- Receiver phone number
- Postal code
- If sender use excel booking file for upload data or Connect API to Alpha. Sender do not need to key in according data in Sender Application.
Delivery to upcountry
ALPHA always delivers parcels to delivery partners. With additional
fees for remote areas And the island area Additional charges will be
charged at 50 baht per piece. Alpha will charge you at the end of
month. The list of remote areas is as follows.
| Postcode | Amphore | Province |
|---|---|---|
| 23170 | Koh Chang | Trat |
| 50240 | Hot | Chiang Mai |
| 50240 | Chom Thong | Chiang Mai |
| 50250 | Samoeng | Chiang Mai |
| 50260 | Doi Tao | Chiang Mai |
| 50270 | Mae Chaem | Chiang Mai |
| 50310 | Omkoi | Chiang Mai |
| 50350 | Wiang Haeng | Chiang Mai |
| 51160 | Thung Hua Chang | Lamphun |
| 52160 | Thoen | Lampang |
| 52180 | Mae Phrik | Lampang |
| 55220 | Bo Kluea | Nan |
| 55220 | Chaloem Phra Kiat | Nan |
| 56160 | Chiang Muan | Phayao |
| 57170 | Wiang Pa Pao | Chiang Rai |
| 57180 | Mae Suai | Chiang Rai |
| 57260 | Wiang Pa Pao | Chiang Rai |
| 57310 | Wiang Kaen | Chiang Rai |
| 57340 | Khun Tan | Chiang Rai |
| 58000 | Mae Hong Son | Mae Hong Son |
| 58110 | Mae Sariang | Mae Hong Son |
| 58110 | Sop Moei | Mae Hong Son |
| 58120 | Mae La Noi | Mae Hong Son |
| 58130 | Kalayaniwattana | Chiang Mai |
| 58130 | Pai | Mae Hong Son |
| 58140 | Khun Yuam | Mae Hong Son |
| 58150 | Pang Mapha | Mae Hong Son |
| 63170 | Um Phang | Tak |
| 67260 | Nam Nao | Phetchabun |
| 71180 | Thong Pha Phum | Kanchanaburi |
| 71240 | Sangkhla Buri | Kanchanaburi |
| 81150 | Ko Lanta | Krabi |
| 82160 | Ko Yao | Phangnga |
| 84280 | Koh Pha-ngan | Surat Thani |
| 84360 | Ko Pha Ngan | Surat Thani |
| 95110 | Betong | Yala |
| 95130 | Bannang Sata | Yala |
| 95150 | Than To | Yala |
| 95160 | Mueang Yala | Yala |
| 95170 | Than To | Yala |
| 96110 | Tak Bai | Narathiwat |
| 96120 | Su-ngai Kolok | Narathiwat |
| 96130 | Cho-airong | Narathiwat |
| 96130 | Ra-ngae | Narathiwat |
| 96140 | Su-ngai Padi | Narathiwat |
| 96150 | Rueso | Narathiwat |
| 96160 | Waeng | Narathiwat |
| 96190 | Sukhirin | Narathiwat |
| 96210 | Si Sakhon | Narathiwat |
| 96220 | Chanae | Narathiwat |
| 96220 | Ra-ngae | Narathiwat |
Insurance
1. Alpha Coverage up to 2,000 baht per order.
2. Thailand Post coverage up to 1,000 baht per EMS parcel and 300 baht
per Registered parcel.
Alpha will NOT be responsible for any shipment damage/loss without any
declared value on the consignment note nor for shipments containing
valuable paper, fragile objects, crystal or glass, diamonds,
decorative jewelry, perishables, frozen, liquid or cold chain
products, illegal items under Thai Law, dangerous goods, artwork and
antiques, nor any shipment not being packaged in a proper manner.
